Refund Policy

This Refund Policy describes the terms under which Webspin LLC (“Webspin,” “we,” “us,” or “our”) provides refunds for website purchases and hosting subscriptions. This policy is incorporated into and forms part of our Terms of Service.

1. 14-Day Refund Guarantee (Site Purchase)

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may request a full refund of the one-time site purchase within 14 calendar days of the date of purchase, no questions asked.

To request a refund, contact us at hello@webspin.com with your order details. We will process your refund within five (5) business days of receiving your request.

2. Refund Method

Refunds will be issued to the original payment method used at the time of purchase. Depending on your financial institution, it may take an additional five to ten (5–10) business days for the refund to appear on your statement.

3. After the Refund Period

After the 14-day refund period has expired, the site purchase is final. We are not obligated to provide refunds, credits, or exchanges for purchases outside the refund period.

4. Effect of Refund on Delivered Websites

If a refund of the site purchase is issued after a website has been delivered to you:

• Any active hosting and editing subscription for that website is cancelled as part of the refund, we take the website down, and we refund any subscription payments you have made for it.
• If website files have been delivered to you, you agree to delete all copies of the delivered files and cease using the website design. The rights assigned or licensed to you for the website, as described in our Terms of Service, revert to Webspin upon refund.

Webspin reserves the right to verify compliance with this section.

5. Chargebacks

If you believe a charge is unauthorized or incorrect, we encourage you to contact us at hello@webspin.com before initiating a chargeback with your bank or credit card company. We will work with you to resolve any billing issues promptly. Initiating a chargeback without first contacting us may result in delays in resolution and may affect your ability to use our services in the future.

6. Subscription Cancellations and Refunds

The hosting and editing subscription renews automatically until you cancel. You can cancel at any time from your account’s billing page; cancellation takes effect at the end of the current billing period, and your website stays live until then. Cancelling never deletes anything you own — your export remains downloadable from your account.

• Free first month: if you cancel during a free trial period, you are never charged.
• Monthly plan: monthly payments are not refunded; when you cancel, the subscription simply runs to the end of the month you have paid for.
• Annual plan: you may request a full refund of an annual payment — whether the first payment or a renewal — within 14 calendar days of the charge (hosting ends when the refund is processed). After 14 days, annual payments are not refunded, and a cancelled annual subscription runs to the end of the year you have paid for. So that you are never surprised by a renewal, we send a reminder email before each annual renewal charge.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be reflected by a revised “Last Updated” date. Changes to this policy will not apply retroactively to purchases made before the effective date of the update.

8. Contact Us

If you have questions about this Refund Policy or need to request a refund, please contact us at:

Webspin LLC
Email: hello@webspin.com
Address: 5900 Balcones Drive #31281, Austin, TX 78731